The Distributor Services Imperative

This series, Adding Value in a Post-Pandemic World: New Leadership Strategies for Distributors, will help to arm distributors with new modes of thinking along with information that can help them build robust strategies with staying power. We believe that a comprehensive offering of value-added services can be a powerful differentiator versus disruptors — particularly digital-first competitors. Our 2020 research demonstrated that distributors agree, yet they do a poor job of managing these services, which drives up costs, impairs effectiveness, reduces customer satisfaction and limits the potential for differentiation. In this sixth research report and accompanying webinar, The Distributor Services Imperative, we will identify best practices for developing, implementing, monetizing and managing services.