Vi by visorPRO Launches AI-Powered Story Writing Assistant to Transform Service Documentation
In today’s equipment industry, efficiency and accuracy in service operations are more critical than ever. Recognizing this, EMDA Silver provider member Vi by visorPRO® has introduced a powerful new tool designed to streamline one of the most overlooked—but essential—parts of the service workflow: documentation.
On April 9, 2026, Vi by visorPRO announced the launch of its AI-powered Story Writing Assistant, a feature that converts unstructured service notes into clear, consistent, and warranty-ready service stories in seconds.
Solving a Common Industry Challenge
Across dealerships, incomplete or inconsistent service documentation continues to create bottlenecks. Poorly written service stories can lead to:
Warranty delays
Reduced claim approvals
Lost insights from past service work
At the same time, technicians are under pressure to keep jobs moving—often leaving documentation as an afterthought.
Vi’s new Story Writing Assistant bridges this gap by making high-quality documentation fast, simple, and standardized.
Turning Notes into Value
The Story Writing Assistant allows service teams to input information in multiple ways—including voice-to-text, typed notes, or even screenshots—and instantly transforms that input into structured service stories with clearly defined complaint, cause, and correction.
Dealerships can also customize prompts to match their internal standards and terminology, ensuring consistency across teams while maintaining flexibility.
“Service teams shouldn’t have to choose between getting the job done and documenting it properly,” said Brock Moir, Chief Product Officer at Vi by visorPRO. “This feature helps dealerships improve story quality, strengthen warranty outcomes, and build more valuable service data.”
Key Benefits for Dealerships
With the Story Writing Assistant, dealerships can expect:
Improved Revenue Capture
More complete and defensible write-ups help increase warranty claim successGreater Efficiency
Reduced time spent writing, reviewing, and finalizing service storiesStronger Data Quality
Consistent, structured service history that enhances diagnostics, quoting, and future repairs
By improving documentation at the point of service, dealerships can turn everyday work orders into valuable, reusable knowledge—ultimately strengthening their bottom line.
About Vi by visorPRO
Vi by visorPRO® is a comprehensive AI aftermarket platform built specifically for the equipment industry. Designed to work across all equipment brands and integrate with any dealer management system, the platform connects manuals, work orders, and internal knowledge into one centralized system.
Trusted by dealerships worldwide, Vi helps service teams diagnose faster, capture more billable hours, and deliver a higher level of service.
To learn more, visit visorpro.ai.